Refund policy

Last Updated: April 10, 2026

At Veliselle, we believe every woman deserves to feel confident, beautiful, and comfortable in her own hair. Our hair toppers are designed to help add natural-looking volume, soft movement, and effortless coverage in seconds. Your satisfaction is important to us, which is why every purchase is supported by our professional service standards and a 30-day no-reason refund policy.

1. 30-Day No-Reason Refund Policy

We want you to shop with confidence.

Veliselle offers a 30-day no-reason refund policy, meaning you may request a return or refund within 30 days after receiving your order, even if you simply change your mind.

To be eligible for a refund, please contact us within 30 days of delivery. Our support team will guide you through the return process.

2. Order Processing & Shipping Estimates

We process every order carefully to ensure your product is prepared and shipped properly.

Processing Time:
All orders are processed within 1–2 business days after payment confirmation.

Worldwide Shipping:
We offer global shipping to most countries and regions.

Estimated Delivery Time:
Standard delivery usually takes 7–15 business days after dispatch.

Please note that delivery times may vary depending on the destination country, customs clearance, local courier delays, holidays, or extreme weather conditions. We appreciate your patience while your order is safely delivered.

3. Return Eligibility

To ensure a smooth return process, please make sure the item is returned in proper condition.

Returned items should be:

  • In their original packaging
  • Not damaged by the customer
  • With all included accessories, clips, tags, and packaging materials
  • Returned within the 30-day return window

We reserve the right to refuse returns that are damaged, heavily used, altered, or not returned according to our instructions.

4. How to Start a Return

To start a return, please contact us at:

[support@veliselle.com]

Please include your order number and the email address used to place the order.

Once your return request is approved, we will provide you with detailed return instructions.

Return Address:
[7362 Willow Lake Way, Sacramento, CA 95831, United States]

Please note: Items sent back without first contacting us and receiving return instructions may not be accepted.

5. Damages, Defects, or Wrong Items

Please inspect your order as soon as it arrives.

If you receive a defective, damaged, or incorrect item, please contact us immediately at:

[support@veliselle.com]

Please include your order number and clear photos or videos of the issue. Once we verify the problem, we will arrange a replacement or refund at no extra cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed automatically back to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

[support@veliselle.com]

7. Contact Us

If you have any questions about returns, refunds, or shipping, please contact us at:

[support@veliselle.com]

We are here to help and want you to feel confident with every Veliselle purchase.