Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Veliselle. The terms “we,” “us,” and “our” refer to Veliselle. Veliselle operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience.
Veliselle is powered by Shopify, which enables us to provide our online store and related services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit, interact with, or purchase from our website. By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service, you should not access or use our website or services.
SECTION 1 - ACCESS AND ACCOUNT
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any minor dependents to use this website.
To place an order or use certain features of our website, you may be required to provide information such as your name, email address, billing address, shipping address, payment details, and other order-related information.
You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
SECTION 2 - OUR PRODUCTS
We make every reasonable effort to display our products, colors, descriptions, prices, and images as accurately as possible. However, product colors and appearances may vary depending on your device, screen settings, lighting, and other factors.
We do not guarantee that the appearance, color, texture, or quality of any product will exactly match the images displayed on our website.
All product descriptions, prices, availability, and promotions are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order with Veliselle, you are making an offer to purchase the selected product or products. We reserve the right to accept, decline, cancel, or limit any order at our sole discretion.
Your order is not accepted until your payment has been processed and your order has been confirmed by us.
Please review your order carefully before submitting it. Once an order has been placed, we may not be able to accommodate cancellation or modification requests.
If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or shipping information provided at the time of purchase.
All purchases are subject to our Refund Policy and Shipping Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price displayed at the time your order is placed.
Unless otherwise stated, prices do not include applicable taxes, shipping fees, customs duties, import fees, or other charges that may apply.
You agree to provide current, complete, and accurate billing and payment information for all purchases made through our store. You also agree to promptly update your information when necessary so we can complete transactions and contact you regarding your order.
By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that all payment information is true, accurate, and complete.
SECTION 5 - SHIPPING AND DELIVERY
We aim to process and ship orders as efficiently as possible. However, all shipping and delivery timeframes are estimates only and are not guaranteed.
Veliselle is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather conditions, holidays, or events outside of our control.
Once an order has been transferred to the shipping carrier, risk of loss may pass to the customer to the extent permitted by applicable law.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
SECTION 6 - RETURNS AND REFUNDS
Returns, exchanges, and refunds are handled in accordance with our Refund Policy.
To request assistance with a return or refund, please contact us at:
support@veliselle.com
We reserve the right to refuse returns or refunds that do not comply with our Refund Policy.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, images, graphics, logos, product names, product descriptions, videos, designs, icons, layouts, and other materials, is owned by Veliselle or licensed to us and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, display, sell, or exploit any part of our website or content without our prior written permission.
Veliselle’s name, logos, product names, designs, and slogans are trademarks or brand assets of Veliselle. You may not use them without our written consent.
SECTION 8 - THIRD-PARTY TOOLS AND LINKS
Our website may provide access to third-party tools, services, apps, links, or content. These third-party resources are provided for convenience and may be subject to separate terms and policies.
We do not control and are not responsible for the content, accuracy, policies, or practices of third-party websites or services.
Your use of any third-party tools or websites is at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Veliselle is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
However, any purchase made through our store is made directly with Veliselle. Shopify is not responsible for any aspect of the sales transaction between you and Veliselle, including products, fulfillment, shipping, returns, refunds, or customer service.
SECTION 10 - PRIVACY POLICY
Your submission of personal information through our store is governed by our Privacy Policy.
Because our store is hosted on Shopify, Shopify may also collect and process certain personal information in order to provide and improve its services.
By using our website, you acknowledge that you have reviewed and understood our Privacy Policy.
SECTION 11 - CUSTOMER FEEDBACK AND REVIEWS
If you submit reviews, comments, feedback, photos, videos, suggestions, or other content to Veliselle, you grant us a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, publish, display, distribute, modify, and promote such content for business, marketing, and operational purposes.
You represent that any content you submit does not violate the rights of any third party and does not contain unlawful, abusive, misleading, defamatory, obscene, or harmful material.
We reserve the right to edit, refuse, or remove any content at our sole discretion.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.
You may not:
- Violate any applicable laws or regulations
- Infringe upon our intellectual property rights or the rights of others
- Submit false or misleading information
- Upload or transmit viruses, malware, or harmful code
- Collect or track personal information of others
- Spam, phish, scrape, crawl, or otherwise misuse the website
- Interfere with the security or functionality of our website
- Attempt to gain unauthorized access to any part of our website or systems
We reserve the right to suspend, restrict, or terminate access to our website if we determine that these Terms have been violated.
SECTION 14 - TERMINATION
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms of Service or engaged in conduct that may harm Veliselle, our customers, or our business.
Any obligations or liabilities incurred before termination will survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by Veliselle.
We do not guarantee that our website or services will be uninterrupted, secure, timely, or error-free. We do not warrant that the results obtained from using our website will be accurate or reliable.
To the fullest extent permitted by law, Veliselle disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Veliselle and its owners, employees, affiliates, partners, service providers, contractors, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.
This includes but is not limited to loss of profits, loss of revenue, loss of data, replacement costs, or any similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Veliselle, Shopify, and our affiliates, employees, partners, contractors, service providers, and licensors from any claims, damages, losses, liabilities, or expenses, including reasonable attorneys’ fees, arising from:
- Your breach of these Terms of Service
- Your violation of any law or regulation
- Your violation of any third-party rights
- Your misuse of our website, services, or products
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.
The remaining provisions shall continue to be valid and enforceable.
SECTION 19 - ENTIRE AGREEMENT
These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Veliselle regarding your use of our website and services.
Any failure by Veliselle to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
SECTION 20 - ASSIGNMENT
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate our rights and obligations under these Terms without notice or consent.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction where Veliselle is headquartered, without regard to conflict of law principles.
SECTION 22 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.
It is your responsibility to review these Terms periodically. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Veliselle
Willow Lake Way
Sacramento, California 95831
United States
Email: support@veliselle.com