Shipping policy
Shipping Policy
Last Updated: April 10, 2026
At Veliselle, we believe that confidence should be delivered with transparency, care, and reliability. Our hair toppers are designed to help you achieve natural-looking volume and effortless beauty, and we work hard to make sure your order arrives safely wherever you are.
1. Fast & Free Shipping
We are proud to offer Free Standard Shipping on all orders.
No Minimum Purchase:
Whether you order a single topper or a bundle set, standard shipping is always free.
Worldwide Shipping:
We offer worldwide shipping to most countries and regions.
Please note that shipping availability may vary depending on the destination country, local carrier restrictions, or customs regulations.
2. Order Processing
Every order is carefully prepared before shipment.
All orders are processed and prepared for dispatch within 1–2 business days after payment confirmation, excluding weekends and holidays.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
3. Shipping Times
To provide reliable global delivery while keeping shipping free, we use an optimized international delivery network.
Estimated Delivery Time:
Standard delivery usually takes 7–15 business days after your order has been dispatched.
Please note that delivery times are estimates and may vary depending on your country, customs clearance, local courier delays, holidays, extreme weather, or other factors outside our control. We appreciate your patience while your order is delivered safely.
4. Discreet Packaging
We respect your privacy.
All Veliselle orders are shipped in secure, plain packaging. There are no obvious markings that reveal the specific contents of your package, helping ensure a private and discreet delivery experience.
5. Order Tracking
Once your package is in transit, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to update in the carrier’s system.
You can track your order directly through the tracking link provided in your shipping confirmation email.
6. Customs and Duties
For international orders, please be aware that customs duties, import taxes, VAT, or other fees may be charged by your local customs authority.
Veliselle is not responsible for customs duties, taxes, or fees applied during or after shipping. These charges, if applicable, are the responsibility of the customer.
7. Missing or Delayed Packages
If you have not received your order within 20 business days after receiving your shipping confirmation, please contact our support team so we can help check the status of your package.
Email: support@veliselle.com
Business Address:
7362 Willow Lake Way
Sacramento, CA 95831
United States
8. Contact Us
For any questions about shipping, delivery, or tracking, please contact us at:
support@veliselle.com
We are here to help and want every Veliselle order to arrive safely and smoothly.